Privacy Policy

It is Ware’s policy to ensure that all personal information is handled securely and with respect, in accordance with relevant regulations and legal obligations such as the UK Data Protection Act 2018, the Irish Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), and the UK GDPR.

We do not sell or rent any information, whether gathered online or via our normal working relationship, without express permission.

Whenever you provide us with your personal data on our website, its collection and use will be in accordance with this privacy policy.

Which personal information do we gather?

Ware collects personal data on its website in two ways: directly and indirectly.

Directly – For instance, when you provide personal data to sign up for our newsletter.

Indirectly – For example, through our website's technology.

We may collect and process the following personal data:

• Name
• Job title
• Contact information, including email address
• Demographics such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

How do we use your personal information?

Our most regular use of your personal data is contacting you regarding our products and services and for operational tasks associated with these, such as order processing, invoicing, and renewals. Other uses may include:

• Managing our contractual and/or employment relationship
• Recruitment
• Providing information
• Operating and managing our business operations, including data collection for surveys, data analytics, marketing research, or other purposes
• Complying with legal requirements
• System monitoring
• Website improvements
• Website customisation
• Internal record-keeping
• Improving our products and services

We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting using the email address you have provided. Occasionally, we may use your information to contact you for market research purposes via email, phone, or post.

We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We endeavour to hold all personal data securely following our internal security procedures and applicable law.

How we use cookies

We analyse your IP and browser information to determine what is most effective about our website, to identify ways to improve it, and to tailor our website to provide a more positive and relevant user experience.

You may accept or decline cookies through the modification options in your browser settings. Please see our cookies policy for more details.

How do we share your personal data?

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties that we believe will be of particular value to you.

We may share your personal information internally and externally with suppliers, advisors, or business partners for Ware’s legitimate business purposes and only on a need-to-know basis. These purposes may include managing our relationship with you and other external parties, compliance programmes, or system and network security. We do this to improve efficiency, reduce costs, and enhance internal collaboration.

How can you control your personal information?

You may restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
• You may request a record of the personal information we hold about you under the Data Protection Act 1998. Please send any requests to Ware, Unit 15, Old Field Road, Bocam Park, Bridgend, CF35 5LJ. A small fee may be payable.
• You can also unsubscribe from all direct marketing communications by clicking the unsubscribe option at the bottom of all direct marketing communications.

If you believe that any information we are holding is incorrect or incomplete, please write or email us as soon as possible at the above address. We will promptly correct any errors.

This privacy statement is effective as of 1 May 2024. It will be updated regularly to reflect changes in the way we handle your personal data or any changes in applicable laws.